Last updated 4th August 2020

Covid-19

The way ahead at Orsay House:

We are pleased to say that we are now open for business, albeit on a limited scale.

In order to help protect our guests, community  and ourselves there will be a number of changes to the way we have to operate, these are quite minor and should not impact your enjoyment during your stay. 

To adhere to the 1m + social distancing regulations we are limiting bookings to one household at a time and will use contactless payment methods. To manage this payment process we will need to invoice you for the total balance of your stay which will be payable 7 days before arrival. 

To comply with the Scottish Goverments Test and Protect system we will need to take contact details from the lead person in each group. This details will be kept for a time stipulated by the government (currently 4 weeks) and will not be shared with any third party apart from the health service or Test and Protect personel.

We have removed some soft furnishings and ornaments from the rooms and public areas to give the virus less purchase, but this does mean that there is more room for your stuff.

Your room will become exclusively 'your space' and we will not enter it unless there is a problem. The hospitality tray will be well stocked for the duration of your stay and additional items will be readily available.

Calmac ferries are now accepting bookings for the rest of their summer timetable so there is more certainty of getting the crossing that you want.  Please check regularly for updates from Calmac.

With the announcement by the UK Government regarding lifting of quarantine restrictions on visitors from certain countries, we are pleased  to be able to welcome the majority of our pre-booked guests. For a current list of countries exempt from Quarantine please click here.
 

Islay is generally known for it’s friendliness and for offering a warm welcome to visitors from near and far. Even when the current restrictions start to be lifted, for the well-being of residents and visitors alike, please DO NOT travel to Islay if any of your party has suspected COVID19 symptoms.

In the unfortunate event that your hosts at Orsay House become ill and need to self-isolate at home, we reserve the right to cancel your reservation, possibly at very short notice. A full refund will be offered in these circumstances.

The Island is gradually opening up for business but please expect to see limitations on popular attractions such as Distilleries. Currently restaurants do need to be booked in advance so if there is anywhere in particular that you want to eat, we would recommend booking ahead (even before you arrive on the island).

Commitment

Our commitment to you

  • We will social distance

  • We have a safe hygiene policy in place

  • Reduce the number of guests at any one time

  • Follow Government Guidelines

  • Show that we are there for you with our 'Good to Go' certification

  • Make sure that you have a wonderful time on our stunning Islands

Now, here is what we ask from you in return

  • Please only visit if you are not showing any symptoms of Covid-19

  • Social Distance

  • Wash your hands regularly and sanitise often (carrying your own)

  • Sanitise when entering and leaving premises, including Orsay House

  • If somewhere is busy, call back later

  • Book in advance where possible

  • Utilise our knowledge and use locals for their produce, supporting local enterprises

  • Pay contactless wherever possible

  • Wear a face mask in confined spaces, it is now required that face coverings are worn in all shops and on our public transport. (You need to bring your own)

  • Enjoy our beautiful island and come back again year after year

above commitments with thanks to Islayjura.com​

Protecting your well-being

Whether you are considering making a new reservation, or wondering if you should keep an existing reservation, rest assured that guest safety and well-being is uppermost in our minds at this uncertain time.

 

As the situation becomes clearer and the risk of infection lessens, this ‘one party’ policy may be relaxed, in which case this page will be amended accordingly. Once we return to accepting up to two parties at a time (across our 3 guest rooms), please note that staggered breakfast times may be necessary to facilitate suitable distancing from other guests.

We have always been careful to follow meticulous cleaning procedures to safeguard our guests’ comfort, safety, and well-being while they stay with us. But now, with the increased public awareness about the personal risk of coronavirus infection, we have redoubled our efforts to ensure that you can come here with the absolute assurance that maintaining and protecting your health is taken very seriously by us at Orsay House.

Here is a summary of our cleaning policies. This is not an exhaustive list but it does highlight the process we will follow to ensure every room is thoroughly cleaned after each guest turnover as well as activities that enhance the safety of guests throughout their stay.

  • Pillows and duvets will be removed and quarantined, with fresh, quarantined bedding replacing them.

  • Replace all bed linens and pillowcases after EVERY guest. (Guests staying more than 4 days will also have their linen and pillowcases changed during their stay.)

  • Clean and sanitise all cups, glasses, and mugs, (whether used or not) in a high-temp dishwasher after EVERY guest.

  • Replace every washcloth, every hand and bath towel (whether used or not) after EVERY guest.

  • Replace bathrobes after EVERY guest.

  • Disinfect every ‘touch surface’ in the room, including handles, doorknobs, light switches, taps, tables & remote controls after EVERY guest.

  • Disinfect bathtubs, shower cubicles, sinks, toilets, and taps after EVERY guest stay.

  • For environmental reasons we recently switched away from single use water bottles to refillable glass bottles however, we have now reverted to providing water in SEALED WATER BOTTLES in each room for your convenience.

  • Quality toiletries are individually packaged, single use items.

  • Multiple snacks, including tea, coffee and biscuits, have always been provided. Now all snacks are items that come in sealed packages. The hospitality tray will be replaced after EVERY guest stay. Additional items will be freely available on request.

  • Provide hand-sanitiser in public areas and a complimentary personal hand sanitser in each guest room.

  • Frequently disinfect every touch-surface in common areas including doorknobs; handles; bannisters; with sanitiser available nearby also so individual guests can sanitise any of these touch points during their stay.

  • Breakfast is prepared by the owners who follow strict hygiene procedures.

  • All breakfast crockery and utensils will be cleaned in in a high-temp dishwasher after EVERY service.

  • All touch points and touch surfaces in the breakfast room will be cleaned and sanitised after EVERY service.

Revised Cancellation policy

With these temporary cancellation terms, we hope to give you the confidence to book a stay at Orsay House  with the full assurance that if the situation does not improve or deteriorates and you are not comfortable with a visit to our B&B, you will suffer no penalties or cancellation fees.

This guest friendly cancellation policy will continue for at least the next three months.

To provide full confidence in any booking at Orsay House B&B. The following features and stipulations will apply:

  1. If you do need to cancel we will issue a credit for the full total of payments of deposits applied to any booking.

  2. This credit will be usable without blackout dates or restrictions but subject to availability, as credit for any future stay at our B&B. It comes with an eighteen month expiration date from the date of your cancelled booking.

  3. When you re-book your stay with the COVID-19 related credit, we will not require any further deposit or payment prior to your stay with us.

 

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We will continue to follow the daily developments of the coronavirus situation, following government advice, and will  provide an update whenever appropriate.

 

 

For Clarification on any of the above, please do not hesitate to contact us.

 

 

 

last updated 4th August 2020

Call us now to book:​

+44 (0)1496 860259
+44 (0)7890 660631

© 2020 by Orsay House B&B. 

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